Atera
Overview
Section titled “Overview”Atera is TCR’s RMM (remote monitoring and management) platform for Windows devices — used to monitor, patch, and remotely support the Windows device fleet.
Technology
Section titled “Technology”Cloud-based RMM platform with an agent installed on managed Windows devices.
Not yet documented: specific plan/tier, number of devices under management.
Background & why
Section titled “Background & why”Not yet documented: when Atera was adopted, what it replaced (if anything), and why it was chosen over alternatives.
Access
Section titled “Access”Not yet documented: who has admin access to the Atera console, alerting/escalation configuration.
Dependencies
Section titled “Dependencies”Relates to the Device (EOL) policy and Security Awareness & Training policy for device lifecycle and patch management; not yet documented whether Atera enforces or just reports on compliance with those policies.
Backup & recovery
Section titled “Backup & recovery”Not yet documented — likely vendor-managed given Atera is cloud-based, but not yet confirmed.
Covers Windows devices specifically; see Mosyle for Apple device management.